Products and Services
Miscellaneous > Miscellaneous > Customer Service > Jacada WorkSpace, Jacada Fusion
Jacada® WorkSpace is a unified desktop for customer service representatives that provides a single point of access to all the mission-critical applications and call center tools required by the agent to effectively complete a customer interaction. Jacada® Fusion is a process optimization platform that simplifies the contact center agent's interaction with business systems by automating and optimizing work processes, even processes that flow across disparate business systems. In order to access and interact with any and all application types, the platform employs a "non-invasive" approach to interface with different desktop applications. As a result the agent's process workflow can be collapsed without any replacement or modification of existing business applications.
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| Headquarters |
400 Perimeter Center Terrace
Suite 100
Atlanta, Georgia 30346
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| Toll Free: |
(800) 773-9574 |
| Phone: |
(770) 352-1300 |
| Fax: |
(770) 352-1313 |
| Website: |
www.jacada.com |
| Email: |
info@jacada.com |
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| Upper Management: |
Mr. Giddy Hollander, Foundre and Chief Executive Officer |
| Sales: |
Mr. Paul O'Callaghan, President |
| Marketing: |
Mr. David Holmes, Executive Vice President of Global Marketing |
| Finance: |
Ms. Tzvia Broida, Chief Financial Officer |
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| Israel and Middle East |
Droyanov House
11 Galgalei Haplada Street
Herzliya 46722
Israel
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| Phone: |
+972 995 259 00 |
| Fax: |
+972 995 259 59 |
| Email: |
info@jacada.com |
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| Latin America and Caribbean |
Av. Cidade Jardim, 400 - 7º andar
São Paulo
Brazil
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info_latinamerica@jacada.com |
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| UK |
Hudson House
8 Tavistock Street
London, England WC2E 7PP
United Kingdom
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| Phone: |
+44 20-7559-6580 |
| Fax: |
+44 20-7559-6581 |
| Email: |
emea@jacada.com |
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