LRA Worldwide

LRA is a leading consulting and research company that specializes in Customer Experience Management (CEM). LRA helps companies design and deliver exceptional customer experience and service strategies across all key touch points that delight customers and keep them coming back. We call it “operationalizing the brand” – translating the brand promise that you communicate to the public into operational reality. We offer an integrated suite of CEM services and technology, rooted in return on investment, which are designed to measure and improve service quality, employee performance, customer satisfaction, retention and profitability. We view excellence in customer service and experience as the single best pathway for any company focused on developing profitable and enduring customer relationships. While we provide many of the same tactical services as other vendors (training, research, etc.) we integrate the deployment of these tools to create the greatest value to the client and the customer.

Products and Services
Administration and Finance > Management > Consulting > Customer Experience Management (CEM) Solutions
The specific services offerings in LRA's Customer Experience Management (CEM) toolbox are: - Standards & Practices Development - Training & Workplace Learning - Customer & Employee Research - Quality Assurance/Mystery Shopping

Headquarters
300 Welsh Road Building One, Suite 200 Horsham, Pennsylvania 19044
Toll Free:	(800) 883-1999
Phone:	(215) 957-1999
Fax:	(215) 957-6570
Website:	www.LRAworldwide.com
Email:	info@lraworldwide.com
Upper Management:	Mr. Robert M Rush, CEO
	rob.rush@lraworldwide.com
Sales:	Mr. Ted S Fisch, Director of Business Development
	ted.fisch@lraworldwide.com
Marketing:	Mr. Zach Conen, Director of Marketing
	zach.conen@lraworldwide.com
Finance:	Mr. Stan Lashner, COO
	stan.lashner@lraworldwide.com

Additional Information
Date Established:	January, 1980

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