Products and Services
Hotel, Retail, Food and Beverage > Hotel > Software Systems > OPERA Enterprise Solution
The MICROS OPERA Enterprise Solution (OES) is a fully integrated suite of products consisting of modules that can be easily added or expanded, allowing effective and easy deployment from smaller operations to global, multibranded hotel chain environments. Available OPERA modules include Property Management, Sales & Catering, Revenue Management, Vacation Ownership Management, Gaming Integration, Central Reservations, Customer Relationship Management, Business Intelligence, Web Booking Engine, and the OPERA Kiosk.
Hotel, Retail, Food and Beverage > Hotel > Software Systems > OPERA Gaming
Link the power of your casino player tracking system (PTS) with OPERA PMS. OPERA Gaming allows OPERA and your casino system to exchange intelligence in real time, enabling quick fact-based management decisions and highly targeted guest service. Request and award comps; monitor and control comp expenses; enroll guests in the casino system and generate player IDs; and provide secure access to up-to-the-minute details on guest expenditures, stay histories, and gaming stats. OPERA Gaming will foster guest satisfaction, increase staff productivity, tackle escalating costs, and add new value to your PTS.
IT and Telcommunications > MIS > Computer Systems > Simphony
Simphony is the first enterprise-enabled, service-oriented solution offered to the L&E market. Built using a modern, flexible architecture and a services-oriented design, Simphony® provides superior scalability and integration capabilities.
The service orientation of the product means it closely reflects the processes and flow of the business, fully supporting diverse deployment and operational requirements that match individual customer needs. Simphony® is not an enterprise system or a locally hosted application. It is a service-based business solution that may be deployed in a manner that best fits the needs of the business. Simphony® users may choose to centrally host an entire enterprise or deploy the complete application to a single location.
Simphony’s design also allows the product to be deployed across a number of physical servers in a “scale-out” configuration, which allows additional servers to be added to a configuration as the business grows, instead of replacing existing servers with larger, more expensive hardware. The complete set of Simphony® scalability and resiliency features make it the most robust and technology failure tolerant solution on the planet.
Hotel, Retail, Food and Beverage > Food > Software Systems > 9700 HMS
The most widely used point-of-sale solution in the leisure and entertainment marketplace. Built on years of industry experience, the entire 9700 HMS product suite is technology independent, running on MS SQL, Oracle, multiple Windows platforms, and Linux. All 9700 HMS modules are web-delivered and enterprise enabled, making them easy to use while reducing total cost of ownership. 9700 HMS has proven installations ranging from small, specialized operations to large enterprise configurations spanning multiple properties in large geographic areas. Whether you operate one restaurant or hundreds, 9700 HMS has the functionality to meet your needs.
Hotel, Retail, Food and Beverage > Hotel > Software Systems > OPERA Central Reservations
The OPERA Reservation System (ORS) is at the heart of the hotel industry's first enterprise-wide inventory and reservation management system. ORS is seamlessly integrated with the entire OPERA product family —the Customer Information System, Property Management System, Sales & Catering, and Sales Force Administration. ORS offers central reservations agents and global sales staff the tools to maximize bookings and increase revenue in any size chain or multi-property environment. ORS easily handles all types of reservations — individual, group and party, company, travel agent, multi-legged, multi-rate, and waitlisted.
Hotel, Retail, Food and Beverage > Hotel > Software Systems > OPERA Customer Information System
OCIS, the OPERA Customer Information System, gathers and manages guest, travel agent, source, group, and company profile data in a central database that can be shared by multiple properties. OCIS collects demographic information (mail and email addresses, phone numbers, etc.), complete stay details, production data, and revenue statistics. In addition, the OCIS Membership module supports virtually any type of loyalty program. OCIS can be used strategically by the hotel or hotel chain to support sales efforts and to enhance customer relationship management.
Hotel, Retail, Food and Beverage > Hotel > Software Systems > OPERA Vacation Ownership System
The OPERA Vacation Ownership System is a comprehensive and flexible system, consisting of multiple modules that are fully integrated into the OPERA Enterprise Solution. The integrated OPERA Vacation Ownership System seamlessly accommodates the property management requirements of condominium operations, as well as mixed condo and hotel environments. OVOS offers a wide range of benefits including improved customer service, efficient owner fulfillment for vacation rentals, efficient internal unit management operations, and control over financial data integrity.
Hotel, Retail, Food and Beverage > Hotel > Software Systems > OPERA Web Suite
The flexible OPERA Web Suite provides a protected consumer web booking front end to OPERA Property Management and Reservation Systems. This tool will allow guests and third party bookers to book reservation via your web page and through other third party booking sources.
Hotel, Retail, Food and Beverage > Food > Software Systems > MyMicros Business Intelligence
MyMicros.net is a content-rich Internet portal for the restaurant and hotel industry that includes access to hosted applications for point-of-sale, back office, data warehousing,
business intelligence, and other business applications and content. MyMicros.net creates the next-generation model of restaurant and hotel enterprise systems and
extends the capability for existing MICROS customers with modules like iCare to manage gift card and loyalty programs; MyInventory to manage inventories at a single site or multiple sites; EMS for enterprise maintenance of menu items; prices, discounts, taxes and other POS-specific data;, and XBR Loss Prevention to report problematic POS entries.
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| Headquarters |
7031 Columbia Gateway Drive
Columbia, Maryland 21046-2289
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| Toll Free: |
(866) 287-4736 |
| Phone: |
(443) 285-6000 |
| Fax: |
(443) 583-2505 |
| Website: |
www.micros.com |
| Email: |
info@micros.com |
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| Upper Management: |
Mr. Thomas Castleberry, General Manager |
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tcastleberry@micros.com
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Mr. A.L. Giannopoulos, Chairman and Chief Executive Officer |
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president@micros.com
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| Sales: |
Mr. Ed Chapel, Vice President West Districts |
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echapel@micros.com
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Mrs. Jenny Kurdle, EVP Leisure and Entertainment Sales |
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jkurdle@micros.com
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Ms. Ina Mohan, Casino Hotel Sales |
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imohan@micros.com
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| Marketing: |
Mrs. Louise J. Casamento, Vice President of Marketing |
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lcasamento@micros.com
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| Finance: |
Mrs. Cindy Russo, Controller |
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crusso@micros.com
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| MICROS-Fidelio South West |
4630 South Arville Street
Suite B
Las Vegas, Nevada 89103
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| Phone: |
(702) 227-1190 |
| Fax: |
(702) 932-6050 |
| Email: |
info@micros.com |
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| Upper Management: |
Mr. Thomas Castleberry, General Manager |
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tcastleberry@micros.com
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Mr. Ed Chapel, Vice President |
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echapel@micros.com
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| Sales: |
Ms. Ina Mohan, Casino Hotel Sales |
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imohan@micros.com
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| Marketing: |
Mrs. Louise J. Casamento, VP of Marketing |
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lcasamento@micros.com
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| Additional Information |
| Date Established: |
1977 |
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