LRA Worldwide
LRA is a leading consulting and research company that specializes in Customer Experience Management (CEM). LRA helps companies design and deliver exceptional customer experience and service strategies across all key touch points that delight customers and keep them coming back. We call it “operationalizing the brand” – translating the brand promise that you communicate to the public into operational reality.
Our CEM Solutions include mystery shopping, quality assurance, guest and employee research, training, standards development and customer experience consulting.
Products and Services
Administration and Finance > Management > Consulting > Customer Experience Management (CEM) Solutions
The specific services offerings in LRA's Customer Experience Management (CEM) toolbox are:
- Standards & Practices Development
- Training & Workplace Learning
- Customer & Employee Research
- Quality Assurance/Mystery Shopping
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| Additional Information |
| Date Established: |
January, 1980 |
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| FEATURED VENDORS |
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