Fusion Contact Centers

Fusion Contact Centers maintains a deep and rich experience in the Online Gaming space. We provide the front and back office support for Online Gaming companies that allow their users to get the most out of their gaming experience.

Fusion provides highly trained and experienced Game Content Managers, Moderators, Players and Social Networking Experts to manage threats on a minute by minute basis, available to your users in a real time basis to help your business stay ahead of and on top of fixes and provide help desk, technical support and solutions. Having your game development team working constantly on fixes or solutions isn’t your core business, it’s not the best use of their time or your money and because its reactive, incidents will continue to reoccur.

Fusion Contact Centers helps you manage your community and manage the fires proactively before they make an adverse impact on your game, your community and valued gamers. Fusion Content Managers are an extension of your business and help keep your game operating safely and efficiently. Our team of Subject Matter Experts works with your core team leaders on an as needed basis to provide real time technical support & customer care through voice, click to chat and web…not to mention timely and accurate responses to all those e-mails. Fusion helps your business spot trouble areas by providing critical data and reporting analytics that allow you stay on top of your paid and unpaid user base habits and use behaviors.

** Benefits of using Fusion
> Fusion helps profile, protect, serve and manage your gaming community.

Products and Services

Online Gaming > Miscellaneous > Customer Service > Fusion Service Solutions
Fusion Contact Centers maintains a deep and rich experience in the Online Gaming space. We provide the front and back office support for Online Gaming companies that allow their users to get the most out of their gaming experience. Core competancies include tech support, web, e-mail, chat, content management and billing
Miscellaneous > Miscellaneous > Customer Service
Fusion Contact Centers maintains a deep and rich experience in the Online Gaming space. We provide the front and back office support for Online Gaming companies that allow their users to get the most out of their gaming experience. Core competancies include tier 1 & 2 support, web, chat, billing, e-mail, and content management


Headquarters
6263 North Scottsdale Road Suite 105 Scottsdale, Arizona 85250

Phone:	(916) 789-9200
Website:	www.callfusion.com
Email:	daniel.akre@callfusion.com

Upper Management:	Mr. Steve Singer, President and Chief Executive Officer
	steve.singer@callfusion.com
Sales:	Mr. Daniel J Akre, Vice President, Gaming
	daniel.akre@callfusion.com
Other:	Mr. Ryan Romero, Vice President , Gaming Operations
	ryan.romero@callfusion.com

Reno, NV Branch
Reno, NV, Nevada


Santa Maria Branch
Santa Maria, California


Santa Maria, CA (Stowell) Branch
Santa Maria, CA (Stowell), California


Additional Information
Date Established:	February, 1999

See iGaming Supplier Information About Fusion Contact Centers

Featured Vendors


Gaming Tickets, Inc. 35 years in the gaming industry - premium quality slot tickets, lottery tickets on time under budget	Service Tracking Systems, Inc. Our Valet Parking and Belldesk technologies reduce claims, increase performance and elevate service.

Comp Trading Providing gifts and premiums in all categories and price ranges - all-in-one service provider.	Delphin Trading Corp. Developer of the handheld Texas Hold’em Pre-Flop Odds Calculator and other strategy tools.

Casino City Press A leading publisher and distributor of casino and gaming business data and market research reports.	Slot-Tickets Worldwide The original OEM Internationally approved source for Ticket Out/Ticket In TOTI slot machine tickets

Regulatory Management Counselors, P.C. Over 35 years of experience serving the legal and regulatory needs of casino industry clients	RF Games CCL, LLC Remanufactured casino and bingo equipment - Mexico, Central & South America

Database Dynamics Increase your player base and player visits with our Sports and Reality Based Kiosk games	Franklin International Gaming Corp. Premiere importer and exporter of new, used and refurbished slot machines & casino equipment