Oracle Hospitality

Oracle Hospitality (formerly MICROS) provides leading enterprise-wide applications, services and hardware for the hospitality industry. Serving an extensive portfolio of clients worldwide, Oracle Hospitality solutions are utilized in hotels, casinos, table and quick service restaurants, sports and entertainment, cruise, and travel operations in more than 200 countries, and on all seven continents. Oracle Hospitality combines its industry knowledge and expertise to provide cloud-based, mobile and on-premise solutions that allow its customers to streamline operations and provide exceptional guest experiences.
Products and Services
Hotel, Retail, Food and Beverage > Hotel > Software Systems > OPERA Cloud
 The Oracle Hospitality OPERA Cloud Platform is a cloud-based, mobile-enabled ecosystem designed to future-proof hotel management with a single, unified system. Featuring an intuitive and fully customizable user interface, it allows staff to train once and confidently navigate every module with ease. Built natively for multi-property operations, the platform scales instantly to support growth and evolving business needs across more than 200 countries and territories. Supporting over 20 languages, OPERA Cloud delivers comprehensive functionality covering all areas of hotel management with secure data storage. It offers unprecedented integration capabilities to rapidly incorporate best-of-breed solutions, accelerating innovation, optimizing operations, and elevating guest satisfaction. Trusted by eight of the world’s top ten hotel groups, the cloud subscription model reduces IT costs and provides the agility independent hotels and global chains need to personalize guest experiences and drive operational excellence at every property. Available OPERA Cloud modules include Property Management, Sales & Events, Call Center, Central Sales, Distribution, Gaming, Loyalty, Upselling and Merchandising, Reporting & Analytics, Integration Platform and Mobile Guest Engagement.
Hotel, Retail, Food and Beverage > Food > Software Systems > Simphony Point of Sale
 From service floor to back-of-house, Oracle's food and beverage solutions bring together software, hardware, and operational insights customized to the needs of your property, pace, and guests. Hotel Cloud POS system Simphony and OPERA Cloud provide a unified platform with shared guest profiles, mobile ordering, simplified configuration, and resilient cross-platform support, all wrapped in a consumer-grade experience. Elevate the guest experience Shared guest profiles across Simphony and OPERA ensure personalized service with preferences for dining, room amenities, and special requests accessible by staff. Properties using integrated systems report up to a 20% increase in guest satisfaction scores due to more personalized and efficient service delivery. Boost operational efficiency Automated data synchronization between F&B and hotel operations reduces manual data entry, saving time and minimizing errors. Reduce operational costs by streamlining workflows and cutting down on administrative tasks. Support revenue growth Cross-platform data insights allow for targeted upselling and cross-selling opportunities, increasing average guest spend per stay. Personalized offers and promotions made possible through shared guest profiles can increase food and beverage sales. Future-proof investment Built to adapt to new industry trends, such as mobile ordering, digital payments, and loyalty programs, ensuring longevity and relevance in a changing market. Analytics: Access operational insights anywhere Oracle Simphony provides insight from high-level operations down to individual guest-check details, allowing greater focus on food and beverage revenue opportunities. Gain a 360-degree view by organizing and consolidating data into easy-to-view reports and dashboards. Innovate through integration Rapidly introduce new products and services by integrating third-party solutions from our vast partner network. Our APIs are publicly available so teams can get started independently.
Hotel, Retail, Food and Beverage > Hotel > Software Systems > Payments
 Oracle Payments Cloud Service is an end-to-end payment solution that lets hoteliers and restaurateurs accept their guests’ preferred payment method, including debit card, credit card, Apple Pay, Samsung Pay, and Google Pay. Offering guests a variety of payment options is especially important as credit card usage and the adoption of alternate payment methods have increased amid a decline in the use of cash.
Headquarters
Physical Address:  Mailing Address:
6480 Cameron Street
Suite 305
Las Vegas, Nevada 89118
  7031 Columbia Gateway Drive
 Columbia, Maryland 21046-2289
Toll Free: (866) 287-4736
Phone: (443) 285-6000
Website: www.oracle.com/hospitality
Linkedin:   www.linkedin.com/showcase/oracle-hospitality
Youtube:   www.youtube.com/playlist?list=PLcFwxJMrxygBftIw8dIq07Xum2eItEtcH
Email: oraclehosp_ww@oracle.com
 
Marketing:  Louise Casamento, Senior Director, Hospitality Marketing
louise.casamento@oracle.com
Upper Management:  Mr. Scott Lampman, Vice President - Gaming - Global
scott.lampman@oracle.com
Sales:  Mr. Michael Sacks, Director of Sales - Gaming - Asia Pacific
michael.sacks@oracle.com
Mr. Rory Fagan, Area Vice President - Gaming - U.S. & Canada
rory.fagan@oracle.com
News Articles
MGM Grand at Foxwoods picks MICROS system
12 Jun 2008
MICROS Systems, Inc. reports that the MGM Grand at Foxwoods has selected the MICROS 9700 point-of-sale solution for its food and beverage operation.
Las Vegas Sands chooses Micros Systems
4 Mar 2008
Micros Systems, Inc. reports that Las Vegas Sands Corp. has selected MICROS 9700 Hospitality Management System for The Palazzo Las Vegas.
Pechanga chooses MICROS
27 Nov 2007
MICROS Systems reports that Pechanga Development Corporation has selected the MICROS OPERA Enterprise Solution for its Pechanga Resort & Casino in Temecula, California.
Twin Rivers picks MicroSystems
16 Oct 2007
MICROS Systems reports that Twin River, a $220 million world-class gaming, dining and entertainment venue in Lincoln, Rhode Island, has selected MICROS Systems as its technology foundation.
Boyd Gaming standardizes management system
7 Mar 2007
Boyd Gaming Inc. has selected the MICROS 9700 Hospitality and Retail Management System as its standard technology solution and will deploy the 9700 HMS throughout its Coast Casinos division.
More News »
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Additional Information
Date Established: June, 1977
Parent Company: Oracle America, Inc.
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