Robinson & Associates, Inc.

With more and more competition in the gaming industry, great guest service is no longer an option. If properties want to compete and survive, the guest needs to be your number one priority. We have been helping casinos improve their guest service through fun and educational training for over 12 years. All of our work is 100% guaranteed. If you’re ready to take your service to a higher level - give us a call today!

Products and Services

Administration and Finance > Management > Consulting > Advocate Development System
The Advocate Development System, is a turn-key solution to move your casino towards predictable results…bottom line: we create advocates of your guests and employees! Our program, through guest and employee Advocate Index surveys will provide you with a tool to use for predicting future growth! The Advocate Development System is the measurement and best practices combined to provide a “managed continuous improvement process” for the guests and employees.
Miscellaneous > Miscellaneous > Training, Customer Service > A Customer Service Consulting Firm
Providing Gaming Industry specialized customer service consulting and training, management skills training, presentation skills training and train the trainer programs.


Headquarters
5271 East Branchwood Drive Boise, Idaho 83716

Phone:	(206) 774-8856
Website:	www.advocatedevelopmentsystem.com
Email:	lbaird@casinocustomerservice.com

Upper Management:	Ms. Lydia Baird, Vice President of Business Development
	lbaird@casinocustomerservice.com
	Mr. Martin Baird, Chief Executive Officer
	mbaird@raresults.com

News Articles

Robinson & Associates CEO joins G2E panel

15 Oct 2007

Martin R. Baird, chief executive officer of Robinson & Associates, Inc., will participate in a panel presentation on employee communication at Global Gaming Expo next month in Las Vegas.


Additional Information
Date Established:	January, 1992

Featured Vendors


Delphin Trading Corp. Developer of the handheld Texas Hold’em Pre-Flop Odds Calculator and other strategy tools.	Slot-Tickets Worldwide The original OEM Internationally approved source for Ticket Out/Ticket In TOTI slot machine tickets

Comp Trading Providing gifts and premiums in all categories and price ranges - all-in-one service provider.	Gaming Tickets, Inc. 35 years in the gaming industry - premium quality slot tickets, lottery tickets on time under budget

Regulatory Management Counselors, P.C. Over 35 years of experience serving the legal and regulatory needs of casino industry clients	Database Dynamics Increase your player base and player visits with our Sports and Reality Based Kiosk games

Franklin International Gaming Corp. Premiere importer and exporter of new, used and refurbished slot machines & casino equipment	Casino City Press A leading publisher and distributor of casino and gaming business data and market research reports.

RF Games CCL, LLC Remanufactured casino and bingo equipment - Mexico, Central & South America	Service Tracking Systems, Inc. Our Valet Parking and Belldesk technologies reduce claims, increase performance and elevate service.