UniFocus

UniFocus is a global pioneer in the hospitality industry for advanced technology solutions—utilized today in more than 82 countries. Our technologies include industry-leading labor management systems, integrated with time & attendance; budgeting and performance intelligence. Coupled with guest, employee and meeting planner feedback, and multi-dimensional mystery evaluations, UniFocus’ unmatched consulting and training expertise ensures clients get measurable returns for the systems we deliver — and customize to their needs.
Products and Services
Administration and Finance > Management > Systems, Software > Navigator RMS Labor Management Software Suite
Better manage your largest expense through innovative Web-based applications. Fully automate and simplify the complex tasks of forecasting, planning, and scheduling your labor needs. Deliver the service levels your guests expect with maximum efficiency through technology that is proven to increase your profitability.
Administration and Finance > Management > Systems, Software > Navigator RMS Financial Management Systems
Powerful Web-based flex budgeting technology that ensures profit flow-through. Fully automate your annual and periodic budgeting processes – reduce time and headache. Assess actual financial performance to assumptions in real-time with tools that allow you to easily flex with changing conditions to better manage profitability and maximize delivery to the bottom-line.
Administration and Finance > Management > Consulting > Operational Effectiveness Consulting
A professional services team with unparalleled industry experience. Experts in the development of effective management practices. Proven track record on reducing the impact of labor shortages. A specialized development and training practice for management teams focusing on the recruitment, training and retention of quality hospitality workforces.
Advertising, Marketing and Sales > Marketing > Market Research and Development > Players Club, Guest, Employee and Meeting Planner Feedback Systems
Innovative systems for the gathering and analysis of feedback from guests, staff and meeting planners. Specifically geared to positively impact your loyalty base. Uniquely enhanced by Web-based balanced scorecards that provide a real-time overview of operational performance coupled with automated response and action planning systems that makes results happen.
Administration and Finance > Human Resources > Scheduling > Watson, R.M. Workforce Managment System
Better manage your largest expense through innovative Web-based applications. Fully automate and simplify the complex tasks of forecasting, planning, and scheduling your labor needs. Deliver the service levels your guests expect with maximum efficiency through technology that is proven to increase your profitability.
Administration and Finance > Human Resources > Time and Attendance Systems > Watson, R.M. Watson Labor Management System
An automated scheduling tool which helps ensure standards are maintained with appropriate flex in staffing levels, based on business volumes, driven by property specific quality standards and an integrated forecasting system. Includes a complete array of human resource management system (HRMS) capabilities through the integration of Sage Abra HRMS, helping to manage all aspects of the life cycle of employment.
Administration and Finance > Human Resources > Assessment Devices > Staff Attitudinal Surveys (STAFFScope)
An advanced system of gathering, analyzing and acting upon staff issues. Correlation with guest feedback forms a unique basis for process improvement.
Administration and Finance > Management > Consulting > SERVICEScope
SERVICEScope is a unique mystery shopping evaluation system and business intelligence tool that delivers real-time, on-line information in an easy to understand and actionable format consistent with guest, employee and meeting planner feedback components. SERVICEScope provides insight into how service standards relate to employee attitude and your customer satisfaction, examining dimensions of service such as knowledge, communication, timeliness or quality. Analyses include missed opportunities, detail narrative and visual records.
Headquarters
2455 McIver Lane
Carrollton, Texas 75006
 
Phone: (972) 512-5154
Fax: (972) 512-5099
Website: www.unifocus.com
Email: marketing@unifocus.com
 
Upper Management:  Mr. Kenneth Heymann, Chief Operating Officer
kheymann@unifocus.com
Mr. Mark Heymann, Chairman and Chief Executive Officer
mheymann@unifocus.com
Sales:  Ms. Linda Cox, Sales Director- Loyalty Products Division
lcox@unifocus.com
Mr. John Glazik, EVP, Business Development
jglazik@unifocus.com
Marketing:  Mr. Cory S. Johnson, Public Realtions Manager
csjohnson@unifocus.com
Finance:  Mr. Robert A. Anderson, Controller
randerson@unifocus.com
Additional Information
Date Established: December, 1999
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