Casino City Press Business Profile: PerfectGift.com

With a focus on exceptional customer service, user-friendly interfaces, and personalized options, PerfectGift is reshaping the incentives landscape.

In this Q&A, VP of Business Development Brandon Santangelo delves into the dynamic realm of gift and reward cards, exploring how PerfectGift has not only weathered the storms of competition and global upheaval, but also continues to lead the charge in reshaping incentives and rewards.

He also discusses how PerfectGift is poised to transform the incentives and rewards sector with groundbreaking initiatives like "Card to Card Gifting" and enhanced customization, while continuing to deliver innovative solutions that meet the unique demands of its clients

1. Can you give us a brief explanation of what your company does?

PerfectGift.Com: is your exclusive gift and reward card provider, offering thousands of digital and physical rewards from Visa, Mastercard, and over 500+ top retail gift card brands. We have over 100+ years of combined industry experience providing prepaid solutions within employee loyalty & casino guest-facing Incentive programs. We offer multiple amenities such as rapid product fulfillment, 24/7 cardholder customer service, expedited marketing approvals, physical and virtual formats, and so much more.

2. How has the company managed to survive over the years working in an industry that has seen drastic ups and downs and technological advancements during that time?

PerfectGift excels in swiftly adapting to the dynamic casino industry, driven by technology. By understanding trends and guest preferences, it refines custom gift card offerings for relevance. With innovation as a core value, PerfectGift avoids complacency, ensuring tailored solutions for the unique needs of the casino sector.

3. What have been some of things you have done to help fend off increased competition over the years?

PerfectGift.Com is reshaping incentives by prioritizing exceptional customer interactions, user-friendly interfaces, and personalized options, solidifying its unique market presence. As the premier US print-on-demand center for Visa and Mastercard Reward Card Products, PerfectGift.Com excels in crafting Custom Casino Guest Rewards and Tailored Solutions, guaranteeing rapid delivery and a wide selection of gift and reward card products within lightning-fast timeframes.

4. How did COVID-19 affect your company and what did you do to adapt and prosper in the face of a global pandemic? Are things back to "normal" for your company and the industry as a whole?

During the challenging times of the COVID-19 pandemic, PerfectGift remained resilient and adaptable. Our focus on digital solutions and remote operations allowed us to continue serving clients seamlessly. By leveraging our technological capabilities, we offered virtual rewards and streamlined processes to cater to changing needs. While the industry has shown signs of recovery, we recognize the importance of flexibility in the “new normal,” as preferences and trends continue to evolve. We remain committed to providing innovative solutions that address the evolving landscape and meet the unique demands of our clients.


5. What's next for the industry and your company in 2023?

In 2023, the incentives and rewards sector, especially within the dynamic casino and gaming industry, is on the brink of transformative innovation and expansion, and PerfectGift is positioned at the forefront of this evolution. We’re not only pioneering groundbreaking initiatives like “Card to Card Gifting” and enhancing customization within our gift card services, but also focusing on elevating guest incentives and rewards. Our commitment to delivering cutting-edge solutions remains unwavering as we cater to our clients across diverse markets.