Grand Casino properties select Agilysys point-of-sale, payment gateway solutions

15 March 2016

(PRESS RELEASE) -- Agilysys, Inc., a leading global provider of next-generation hospitality software solutions and services, today announced that Grand Casino Mille Lacs and Grand Casino Hinckley, both located in east central Minnesota, have selected a suite of Agilysys solutions - including InfoGenesis POS, InfoGenesis Flex and rGuest Pay - to streamline operations and enhance guest service. The properties are longtime users of the Agilysys LMS property management system.

The two Grand Casino properties, which include more than 1,000 guest rooms and nine restaurants, needed integrated point-of-sale and payment gateway solutions that would optimize food, beverage and retail service and secure sensitive cardholder data. Agilysys systems met the management team’s criteria, with advanced features and functionality that boost efficiency while reducing the risks associated with credit card acceptance.

"We insisted on state-of-the-art technology for our new point-of-sale and payment gateway solutions," said Timothy Johnson, director of information technology for Grand Casino Mille Lacs and Grand Casino Hinckley. "Agilysys offered everything we were looking for, with mobile and fixed POS systems that will streamline our food, beverage and retail operations, along with a robust payment gateway solution. We especially appreciate the tight integration between the systems and are confident the technology will help us boost efficiency and deliver exceptional guest service."

Grand Casino Mille Lacs and Grand Casino Hinckley will use the following Agilysys solutions:
—InfoGenesis POS: A comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, support for packages and prix fixe menus, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services, and integrates with other Agilysys next-generation solutions and a wide variety of third-party providers.
—InfoGenesis Flex: Agilysys' mobility solution that offers full point-of-sale functionality on a convenient tablet device. InfoGenesis Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. The solution is designed to keep revenue flowing and guests satisfied in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even when Wi-Fi connectivity is inconsistent. Managers also have access to all InfoGenesis tools while on the floor, so they can oversee operations 'on-the-go' and make service adjustments as needed.
—rGuest Pay: The Agilysys payment gateway solution that enables complete and secure payment processing. It leverages one of the only offerings that includes: validated Point-to-Point Encryption (P2PE), which reduces the potential for malicious hacking and fraud; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.

"With the implementation of our point-of-sale and payment gateway solutions, the Grand Casino properties are making a strong commitment to efficiency and guest service," said Jim Walker, senior vice president of global revenue at Agilysys. "InfoGenesis POS, which is one of the most versatile point-of-sale systems on the market, will enable the properties to optimize food, beverage and retail efficiency, capitalize on revenue opportunities and enhance the guest experience. And, with unparalleled security as a core requirement for rGuest Pay, the properties can also be assured that cardholder data is secure and protected at all times."

Grand Casino Mille Lacs and Grand Casino Hinckley are two of Minnesota's premiere entertainment facilities. Grand Casino Mille Lacs features a 494-room hotel, four restaurants, fitness center, convention facility and several retail shopping outlets. Grand Casino Hinckley is among the largest casino hotels in the state, with 563 guest rooms, five restaurants, fitness center, spa and golf course. Both properties are owned and operated by the Mille Lacs Band of Ojibwe, a sovereign, federally recognized Indian tribe with more than 4,500 members.

Related Links
Grand Casino Hinckley Details
Grand Casino Mille Lacs Details
Agilysys NV LLC Gaming Vendor Information

Featured Vendors
OCR - Online Casino Reports
TribalHub
OCR - Online Casino Reports
Delivers highly targeted casino traffic from over 70 countries! Get your casino listed today at OCR!
TribalHub
25th Annual TribalNet Conference Sept 16-19, 2024 Westgate Las Vegas
Texas Slots & Gaming
Talisman Group Creators of EZ Baccarat
Texas Slots & Gaming
Wholesale gaming reimagined. Texas Slots & Gaming is your sustainable gaming partner.
Talisman Group Creators of EZ Baccarat
With over 800 tables in 150+ casinos, EZ Baccarat is the number one brand in baccarat.
Top One Tech Limited
Betson Imperial Parts & Service
Top One Tech Limited
Global Touch solution partner of choice, 10+ years OEM manufacturing, 100,000+ units application
Betson Imperial Parts & Service
Your one stop shop for all your gaming and OEM needs!
Sunkist Graphics, Inc.
Regulatory Management Counselors, PC
Sunkist Graphics, Inc.
Specializing in the creation of best-of-breed gaming graphics - slot glass, sign faces, and more
Regulatory Management Counselors, PC
Over 45 years of experience serving the legal and regulatory needs of casino industry clients
Casino City Press
AmericanChecked
Casino City Press
A leading publisher and distributor of casino and gaming business data and market research reports.
AmericanChecked
Background checks for the gaming industry with key & non-key packages & fingerprinting solutions
Casino Schedule Ease
GamblersPick
Casino Schedule Ease
Full Featured & customizable for the complex scheduling needs of table games & other casino depts
GamblersPick
Share & Read other players' reviews! A top player community-driven portal for online casinos.
Oklahoma Indian Gaming Association (OIGA) Conference
Imagine This
Oklahoma Indian Gaming Association (OIGA) Conference
The biggest little show in Indian gaming! Save the date: August 12-14, 2024 Oklahoma City
Imagine This
Imagine This #1 Source for Player Gifts. Over $50 million in stock ready to ship! Let us serve you!
Slot Machines Unlimited
Casino Network
Slot Machines Unlimited
Exporter of IGT, Williams, AVP, Trimline, Aristocrat, Konami, Bally, & parts over 20 yrs experience
Casino Network
20+ years experience selling refurbished slot machines, parts & glass for all major brands
House Tech Ads
Shenzhen ZhengYuanTai Technology Co., Ltd.
House Tech Ads
Drive quality casino-gambling traffic to your brand from over 70 countries from our premium assets!
Shenzhen ZhengYuanTai Technology Co., Ltd.
14 years experienced gaming display manufacturer: open frame, curved, and halo monitors
Dable Advisory & Consulting Services
Dable Advisory & Consulting Services
Advisory & consulting services services for Indigenous entrepreneurs, businesses & organizations


Your Guide to 14,910 Gaming Industry Suppliers