William Ryan Group, Inc.

William Ryan Group provides the new tools of the trade for player optimization and employee utilization. WRG has installed over 65 service management applications in 50+ casino properties, across 120,000+ slot machines in 16 jurisdictions. WRG's suite of service management solutions monitor and manage all slot, hosting, and beverage service interactions, and interface with all slot management, interactive display, and POS systems in the gaming industry. WRG's Professional Services and customized analytical tools empower casinos to understand, control, manage, and continuously improve how they service their players, in real time, at every customer contact point, across their casino floor.

Products and Services

Gaming Equipment and Supplies > Slots > Slot Systems > Real Time Customer Experience Management Solutions
RTCEM integrates access across all departments and personnel to automate, manage, monitor and improve all your customer’s experiences from the moment they arrive at the property. Automated production and electronic links result in a consistently excellent quality of service, increased quality brand perception and interaction. The RTCEM solution includes the power of integrating the following real time software applications: RTSS – Real Time Slot Service RTFNB – Real Time Food and Beverage RTVP – Real Time Valet parking RTPH – Real Time Player Host RTCM – Real Time Customer Marketing RTCS – Real Time Customer Service RTSB – Real Time Score Board RTMM – Real Time Multi-Media The RTCEM solution drives customer process improvement and experiential product innovations which: Optimizes value of every customers interaction/experience during their property visit with superior service strategy and execution Delivers the service your customer wants, Delights them with WOW, Builds loyalty through consistent service excellence, Treats your best customers individually, Thrills them with great service recovery The end result is a direct increase in corporate value and EBITDA for your casino


Headquarters
544 Washington Boulevard Sea Girt, New Jersey 08750

Toll Free:	(877) 825-3010
Fax:	(877) 987-6653
Website:	www.williamryangroup.com
Email:	kmatthews@williamryangroup.com

Upper Management:	Mr. Robert Hendrickson, President
	rhendrickson@williamryangroup.com
Sales:	Ms. Karin Matthews, Director
	kmatthews@williamryangroup.com


Additional Information
Date Established:	March, 1998

Tradeshow Attendance

NIGA Indian Gaming 2015 Tradeshow & Convention
30 Mar 2015 - 2 Apr 2015
Booth 2351

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