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AI is only as effective as the knowledge instructing it.   At #Solve26London, BT Group's Stacy Young and Paul Bently shared how they transformed a complex knowledge base supporting 25M+ customers across EE, BT, and Plusnet into an AI-ready foundation.   The result? ✨ 100% response rate 🌱 $4M projected annual AHT savings & £2M projected annual benefit from improved FCR ⚡ Answer retrieval reduced from 3 minutes to 35 seconds   The lesson? AI doesn't replace great knowledge—it depends on it for instruction.   Want more real-world AI success stories like this? Join us at #Solve26Chicago, where customer service and AI leaders will share practical strategies for turning AI into measurable business results.   📍 eGain Solve26Chicago | October 13–14 | Hyatt Regency O'Hare 🔗 Register: na2.hubs.ly/H06MYkv0 🎥 Missed the London session? Watch the full BT Consumer presentation: na2.hubs.ly/H06MYZr0   #eGain #Solve #AgenticAI #CustomerExperience #KnowledgeManagement #EnterpriseAI #AI #AIforCX #CX #DigitalTransformation #Chicago #AI #Knowledge #BT #EE #PlusNet

🚀 This AI Appreciation Day, learn how Worldpay empowers 70 teams and 290,000+ users with AI built on trusted knowledge!   At #Solve26London, Worldpay shared a powerful lesson: Instead of chasing the latest AI buzzword, they focused on something far less flashy, but far more impactful: giving AI access to trusted, governed knowledge.   Because even the smartest AI is only as good as what it knows. 📚   The results? ✨ Better customer experiences & more confident agents 📊 188% month-on-month adoption growth in the first 6 weeks 📈 AI that delivers measurable business value—not just impressive demos   If that story resonates with you, you won't want to miss #Solve26Chicago!   Join customer service, AI, and CX leaders as they share practical lessons, proven strategies, and real-world success stories from organizations moving beyond AI hype to AI impact.   📍 eGain Solve26 Chicago | October 13–14 🔗 Register here: na2.hubs.ly/H06KbQz0 🎥 Missed the London session? Watch Megan Taylor & Nichole Lavigne-Wysocki's full presentation here: na2.hubs.ly/H06Kbtn0   #eGain #Solve #AgenticAI #CustomerExperience #KnowledgeManagement #EnterpriseAI #AI #AIforCX #CX #DigitalTransformation #Chicago #AI #Knowledge

Excited to head to the Sunshine State for SHRM Annual 2026 where we are bringing a little AI Magic to the happiest place in HR tech! 🌴☀️ Join James Hunt for: Delivering Employee Experience at the Speed of AI Employees expect instant, trusted HR answers—but too often encounter fragmented content, outdated information, and AI that can't be trusted at scale. 🌟 Discover how the right knowledge foundation helps HR deliver accurate, compliant, and trusted experiences at the speed of AI. 📍 See you in Orlando! | Booth #4637 #SHRM26 #SHRMAnnual #HRTech #AIforCX #Knowledge #EmployeeExperience #GenerativeAI #KnowledgeManagement #eGain #AI

As AI continues to reshape the enterprise landscape, trusted knowledge is the difference between noise and value. Today, our CEO Ashu Roy spoke about how eGain empowers enterprises with AI that’s built on a foundation of trusted knowledge, delivering accurate answers, smarter experiences, and real business outcomes. At eGain, we don’t just talk AI. We deliver AI that knows, because in the enterprise, knowledge is everything. #eGain #Solve25Chicago #MasteringAIforCX #AIforCX #GenAI

The wait is over. The game is afoot. Let’s Solve!✨ #Solve25 #eGain #AIAgent #London #TheBrewery https://t.co/eMaRPmlpOy

Announcing eGain Solve 24, Hyatt Regency O’Hare, Chicago, October 29-30! 🌟Here are some highlights: • It is 100% free to attend · Packed with client success stories · Unlimited access to domain experts · Master class and workshop on GenAI Register now: egain.com/solve/ https://t.co/KV7RAEppRi

eGain Named to CRM Magazine’s “CRM Top 100” This prestigious recognition underscores our commitment to innovation and business value creation with our AI Knowledge platform for customer service. Curious to learn more about how we can help you? Contact us egain.com/contact-us/ https://t.co/902KXH3e04

According to @HarvardBusinessReview, 80% of AI projects have failed! Register for our upcoming webinar, featuring a success story from ESB Networks, leading utility in Ireland! Save your spot now➡️ lnkd.in/g4ssa7c2 #GenAI #KnowledgeManagement #KM #CustomerExperience #CX https://t.co/UpjMJK2U0L

The Missing Ingredient in Generative AI Transformation Hot off the press from Forbes, the article by Ashu Roy, eGain CEO, examines the foundational role of knowledge management in Gen AI transformation of customer engagement👏 Read it now➡️ lnkd.in/g6Gcr-_m #eGain #KM https://t.co/2DoJvXVM2D

Thank you Amazon Web Services for hosting our VP, Product Management, James Hunt on their podcast, “AWS for Software Companies”👏 Listen to the podcast to learn why enterprises choose eGain Analytics to optimize contact center operations➡️ lnkd.in/gTpU55YX #eGain #AWS #Podcast https://t.co/MKOBuaK5i0

Check out eGain's Knowledge Management for Dummies📖🚀 The only e-book of its kind for KM. Get your complimentary copy today! Download now➡ lnkd.in/daA6zJYj #eGain #KM #Knowledge #CX #AX #Book #Wiley #Dummies https://t.co/wzCkpdYFw0

Upcoming Webinar! Join us with Porsche Consulting to learn how Porsche’s lean management principles, backed by eGain’s award-winning AI and knowledge management solution, can help you transform your contact center operations! Save your spot now➡️ lnkd.in/g5v5Z5jJ #eGain https://t.co/TL89W9qIt4

🚀 Exciting News! 🚀 Get ready to explore the benefits and value of eGain Knowledge Hub in a whole new way with our new Salesforce integration Test Drive! 💼✨ Start your test drive now➡️ lnkd.in/gFSN4gFp #eGain #CX #SFDC #KM #CustomerService #KnowledgeManagement https://t.co/WJ1dWtXMFN

KMWorld Magazine interviews eGain CEO, Ashu Roy on KM and Customer Engagement in the age of AI!👏 Learn more!➡️ kmworld.com/Articles/Edito… #eGain #KMWorld #KM #CX #KnowledgeManagement #CustomerExperience #CustomerEngagment #GenerativeAI https://t.co/FiS9qPLqwS

Investment Management Giant Selects #eGain to Modernize Knowledge Management🚀 eGain’s top-rated Knowledge Hub is set to transform experiences for thousands of agents, financial advisors, and knowledge authors! Read more➡️ lnkd.in/gy2Xfaj9 #KnowledgeManagement #CX #KM https://t.co/elNdtvLCn1