AI is only as effective as the knowledge instructing it.   At #Solve26London, BT Group's Stacy Young and Paul Bently shared how they transformed a complex knowledge base supporting 25M+ customers across EE, BT, and Plusnet into an AI-ready foundation.   The result? ✨ 100% response rate 🌱 $4M projected annual AHT savings & £2M projected annual benefit from improved FCR ⚡ Answer retrieval reduced from 3 minutes to 35 seconds   The lesson? AI doesn't replace great knowledge—it depends on it for instruction.   Want more real-world AI success stories like this? Join us at #Solve26Chicago, where customer service and AI leaders will share practical strategies for turning AI into measurable business results.   📍 eGain Solve26Chicago | October 13–14 | Hyatt Regency O'Hare 🔗 Register: na2.hubs.ly/H06MYkv0 🎥 Missed the London session? Watch the full BT Consumer presentation: na2.hubs.ly/H06MYZr0   #eGain #Solve #AgenticAI #CustomerExperience #KnowledgeManagement #EnterpriseAI #AI #AIforCX #CX #DigitalTransformation #Chicago #AI #Knowledge #BT #EE #PlusNet

🚀 This AI Appreciation Day, learn how Worldpay empowers 70 teams and 290,000+ users with AI built on trusted knowledge!   At #Solve26London, Worldpay shared a powerful lesson: Instead of chasing the latest AI buzzword, they focused on something far less flashy, but far more impactful: giving AI access to trusted, governed knowledge.   Because even the smartest AI is only as good as what it knows. 📚   The results? ✨ Better customer experiences & more confident agents 📊 188% month-on-month adoption growth in the first 6 weeks 📈 AI that delivers measurable business value—not just impressive demos   If that story resonates with you, you won't want to miss #Solve26Chicago!   Join customer service, AI, and CX leaders as they share practical lessons, proven strategies, and real-world success stories from organizations moving beyond AI hype to AI impact.   📍 eGain Solve26 Chicago | October 13–14 🔗 Register here: na2.hubs.ly/H06KbQz0 🎥 Missed the London session? Watch Megan Taylor & Nichole Lavigne-Wysocki's full presentation here: na2.hubs.ly/H06Kbtn0   #eGain #Solve #AgenticAI #CustomerExperience #KnowledgeManagement #EnterpriseAI #AI #AIforCX #CX #DigitalTransformation #Chicago #AI #Knowledge

Excited to head to the Sunshine State for SHRM Annual 2026 where we are bringing a little AI Magic to the happiest place in HR tech! 🌴☀️ Join James Hunt for: Delivering Employee Experience at the Speed of AI Employees expect instant, trusted HR answers—but too often encounter fragmented content, outdated information, and AI that can't be trusted at scale. 🌟 Discover how the right knowledge foundation helps HR deliver accurate, compliant, and trusted experiences at the speed of AI. 📍 See you in Orlando! | Booth #4637 #SHRM26 #SHRMAnnual #HRTech #AIforCX #Knowledge #EmployeeExperience #GenerativeAI #KnowledgeManagement #eGain #AI